By booking or participating in a tour or any related products
or services with Africa Expo Tours, you agree to these Terms &
Conditions.
THE BOOKING CONTRACT
Your booking is confirmed,
and a contract is established when Africa Expo Tours or your travel
agent issues a written confirmation after receiving the required
deposit. Please check your confirmation carefully and notify us or the
authorized agent immediately of any errors or incomplete information.
Ensure that names match exactly as they appear on passports or other
identification.
To book a tour, you must be at least 18 years old and agree to
provide complete and accurate information to Africa Expo Tours or the
authorized agent.
B
OOKING ON BEHALF OF OTHERS
When booking on
behalf of other participants, you are designated as the primary contact
for every participant in the booking. You are responsible for making all
payments, notifying us or your travel agent of any changes or
cancellations, and keeping your group informed.
You represent that you have obtained all required consents. You are
responsible for ensuring the accuracy of any information provided on
behalf of another participant, and we are not liable for any errors or
omissions.
SPECIAL REQUIREMENTS
Any special needs must be
communicated to Africa Expo Tours at the time of booking. We will make
reasonable efforts to accommodate requests but cannot guarantee that all
requests will be met due to the nature of the destinations,
itineraries, or available options. If your mobility is limited, some
activities may be inaccessible. Food allergies and dietary restrictions
must be disclosed at the time of booking, but we cannot guarantee
accommodation. Special requests or requirements do not form part of the
contract and we are not liable for any failure to fulfill such requests.
AGE REQUIREMENTS
Anyone under 18 at the time of
travel is considered a minor and must be accompanied by an adult. All
bookings with minors are subject to review and approval by Africa Expo
Tours. Parental or guardian consent is required, and the accompanying
adult is responsible for ensuring all legal requirements are met for
travel. Africa Expo Tours is not liable for any fees, damages, or losses
resulting from failure to secure necessary consents, permits, or
approvals. Each adult is jointly responsible for the behavior,
supervision, and well-being of minors in their care. Africa Expo Tours
does not provide care services for minors and disclaims responsibility
for their supervision.
PRICES, SURCHARGES, AND TAXES
Africa Expo Tours
will not increase the price of your tour after full payment is received.
Prices are inclusive of applicable taxes. Occasionally, we may offer
reduced pricing on certain products or services, but these discounts
apply only to new bookings. Existing bookings that have been confirmed
and paid for are not eligible for reduced pricing.
VALIDITY
Tour dates, itineraries, and prices are
subject to change at any time. The current price will be confirmed at
the time of booking, subject to any applicable surcharges. It is your
responsibility to stay updated on specific details of your tour by
checking the Africa Expo Tours website or contacting us at least 72
hours prior to departure.
AIRFARE
Tour prices do not include international
or other airfare unless explicitly stated. If you request us to arrange
airfare, Africa Expo Tours acts only as a sales agent for the applicable
air carrier, and their terms and conditions apply. We are not
responsible for changes in air itineraries, flight times, or providing
travel alerts.
FINAL PAYMENT & ACCEPTANCE OF BOOKING
The
confirmation provided by Africa Expo Tours or your travel agent will
include details of the final payment required. We are not responsible
for any charges levied by third parties or financial institutions and
will not refund any fees charged in connection with payments made to
Africa Expo Tours.
TRAVEL DOCUMENTS
It is your responsibility to
obtain and carry all required documentation and identification,
including valid passports, visas, permits, certificates, and insurance
policies. This includes any necessary travel documents required by
governmental authorities for entry, departure, and travel.
CANCELLATION BY THE PARTICIPANT
You may cancel
your booking by notifying Africa Expo Tours. Cancellation fees will be
determined based on the date of cancellation and are expressed as a
percentage of the total price paid for the cancelled tour, product, or
service.
Cancellation of a Tour:
(a) 60 days or more before departure: 5% cancellation fee; the remainder of the payments will be refunded.
(b) 30-59 days before departure: 10% cancellation fee; the remainder of the payments will be refunded.
(c) Less than 30 days before departure: 15% cancellation fee; the remainder of the payments will be refunded.
Cancellation of Arrival Transfers, Pre and Post Night Accommodations, My Own Room, and Optional Activities:
Cancellation before departure: Full refund if no cancellation fee is required.
CANCELLATION BY AFRICA EXPO TOURS
A tour
departure becomes guaranteed when at least one booking secured by a
valid deposit is made. Africa Expo Tours guarantees all scheduled tour
departures booked and secured with a valid deposit, subject to
reasonable itinerary changes or health and safety concerns. If a tour is
canceled by Africa Expo Tours before departure, you may choose from:
(a) A substitute tour of equivalent or superior value.
(b) A substitute tour of lesser value with a refund of the price difference.
(c) A full refund of all monies paid.
Africa Expo Tours is not responsible for incidental expenses or
consequential losses resulting from a canceled booking. If a significant
element of the tour cannot be provided after departure, suitable
alternative arrangements will be made where possible. If not possible, a
refund for unused services may be provided.
LIABILITY
Africa Expo Tours and its affiliates
shall not be held liable for any damage, loss, injury, or death caused
by acts or omissions of any other provider, or by any cause beyond their
control, including but not limited to laws, regulations, acts of God,
strikes, war, terrorism, sickness, or other unforeseen circumstances.
You waive any claim against Africa Expo Tours for such loss, damage,
injury, or death. In the event of loss, injury, or illness caused by
negligence, Africa Expo Tours limits its liability in accordance with
applicable international conventions.
IMAGES AND MARKETING
By participating in any
tour, you consent to being photographed or filmed by other participants
or Africa Expo Tours representatives. You grant a perpetual,
royalty-free, worldwide license to Africa Expo Tours to use such images
for marketing, promotions, or any other purpose without further
obligation or compensation.
Need help?
Contact us at info@africaexpotours.com for questions related to our terms and conditions.